Emergencies Abroad

Contact the nearest U.S. embassy or consulate, or call:

Passports

Do you have a question about your U.S. passport? Visit the Frequently Asked Questions page first. If you need to expedite your application, visit the Get My Passport Fast page.

Routine Passport Requests

Customer service representatives are available Mondays through Fridays 8 a.m. to 10 p.m. Eastern (excluding federal holidays).

• Call 1-877-487-2778
• Email service@acvis.net  Life-or-Death Emergency Passport Service

We prioritize customers who are traveling internationally in the next three business days due to a qualified life-or-death emergency. Visit the Life-or-Death Emergencies page to learn if you are eligible.

Urgent Travel Service

Make an appointment if you are traveling internationally within 14 calendar days or need a foreign visa within 28 calendar days. Call 1-877-487-2778 from 8 a.m. to 10 p.m. (ET), Mondays through Fridays. Our appointment line for urgent travel service is closed on weekends and federal holidays.

Visas

To contact the National Visa Center, use the Public Inquiry Form. 

For more information, visit the U.S. Visas page.

Report

• Lost or Stolen Passport. Report your physical U.S. passport lost or stolen immediately to protect yourself from identity theft.
• U.S. Passport or Visa Fraud. If you are aware of, or have been a victim of, fraud associated with a U.S. passport or U.S. visa application, please contact PassportVisaFraud@acivs.net

Check Status

• U.S. Passport Application Status. Check the status of your U.S. passport application online.
• U.S. Visa Application Status. Check the status of your U.S. visa application. If you have an immigration application, petition, or request pending with U.S. Citizenship and Immigration Services, use the USCIS case status online tool.

Adoptions

If your question is not answered on the Intercountry Adoption website and does not fall under the authority of the agencies/offices noted on the Intercountry Adoption Contacts page, reach out to the Office of Children’s Issues by email at Adoption@acivs.net

Contact Us Form

Please complete this form only if you have an inquiry unrelated to the topics above. Do not use this form for questions related to passports, overseas citizen services, visas, or to get assistance in an emergency.

Unfortunately, we cannot guarantee we will be able to respond to all inquiries